Refunds

Please note that we generally do not accept returns. However, due to high stock turnover, there may be rare cases where an item you've ordered is no longer in stock. In such cases, we will issue a full refund and notify you immediately.

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Replacements & Warranty

Items are only eligible for replacement if they fall within the applicable warranty period and have been assessed and confirmed as faulty by our technicians.
Customers are required to return faulty products to our head office in Cape Town, South Africa, for assessment.
Products damaged due to misuse, incorrect installation, or external factors are not covered under warranty and will not be replaced.

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Installation Requirements

All products must be installed by a qualified professional, such as a licensed electrician, plumber, or certified technician, depending on the product type.
Installations must comply with local wiring, plumbing, and safety regulations.
UtilityPal will not be held liable for any malfunction, damage, or safety issues resulting from improper installation, mishandling, or failure to follow manufacturer guidelines.

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Shipping Policy

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Delivery Areas

We offer worldwide delivery.
Delivery times may vary depending on your country, courier availability, and customs processes.

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Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the size/weight of your order.
Shipping costs are non-refundable once an order has been dispatched.

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Delivery Times (Estimated)

• South Africa: 2–5 business days

• International (outside South Africa): 7–21 business days (subject to customs and courier conditions)

Delivery times may vary depending on your location, courier services, and customs clearance.
UtilityPal cannot be held responsible for delays caused by third-party couriers or unforeseen circumstances.

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Order Tracking

Once your order is shipped, a tracking number will be emailed to you so you can follow the delivery progress.

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Delivery Issues

If your order has not arrived within the expected timeframe, please contact our support team.
We will follow up with the courier service on your behalf to resolve the matter as efficiently as possible.

Please ensure your delivery address is correct at the time of purchase. UtilityPal is not liable for lost or delayed packages due to incorrect or incomplete address information.

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Contact Us

If you have any questions or require further assistance, feel free to reach out to our customer support team via the chat section or email us at info@utilitypal.net