LoRaWAN: long-range, low-power radio for reading meters across a complex or estate without wiring; needs a gateway on site and the correct regional frequency plan (EU868, AU915, US915 and others) Wireless M-Bus / M-Bus: the standard for heat, water and gas meters in buildings; wireless M-Bus is read by a walk-by handheld or a gateway such as the Engelmann ComStar RS485 / Modbus: a wired serial link to a data logger, BMS or SCADA, common on DIN-rail and panel meters STS: the Standard Transfer Specification for prepaid tokens, which lets any STS meter accept tokens sold by any STS vendor Every listing shows the communication option in its title or dropdown. Always confirm the frequency band for your country before ordering radio meters.

A prepaid sub-meter sits after the utility or landlord supply and controls a single unit or tenant. The tenant buys a token for their meter number, enters it, and the meter releases that amount of electricity, water or gas. Because the meters follow the STS (Standard Transfer Specification) standard, tokens can be sold by any STS-compliant vending system, including UtilityPal Self-Vend.

Add the products you need to your cart and check out online, or use Get A Quote for a formal quotation, project pricing or a specification check. For export orders we recommend requesting a quote first so that shipping, documentation and any regional variants (voltage, frequency band, approvals) are confirmed before payment.

All products carry the manufacturer's warranty against defects as stated on the product datasheet. Warranty claims are handled by UtilityPal: email support@utilitypal.co.za with your invoice number, meter serial number and a description of the fault, and we will arrange assessment, repair or replacement.

UtilityPal is a utility-metering specialist based in South Africa, supplying prepaid and smart metering for water, electricity, gas and thermal energy to landlords, property managers, installers and utilities across Africa and beyond. We combine equipment supply with prepaid vending, remote reading and revenue management, so a property owner can meter, bill and collect for the utilities their tenants use. This international store carries the same range as our South African site: STS prepaid meters, LoRaWAN and M-Bus smart meters, DIN-rail and CT-operated energy meters, current transformers, heat and cooling meters, water meters and leak detection, gateways and data loggers, and solar and backup power equipment.

Prices are shown in the store currency and are quoted for export. Orders shipped outside South Africa are invoiced as exports; import duties, VAT or GST in the destination country are for the account of the buyer and are collected by the carrier or customs authority on arrival. If you need a pro-forma invoice for import purposes, ask when you order.

For up to 100 A per phase a direct-connected three-phase DIN-rail meter is usually enough. Above that you need a CT-operated meter with current transformers sized to the supply (for example 200/5 A). Tell us the breaker size, supply voltage and frequency and how you want to read the meter, and we will specify the meter and CTs together.

Yes. Our STS prepaid meters are used across Africa and further afield, and tokens are issued online through UtilityPal Self-Vend so tenants can buy credit from anywhere. Tell us the country when you order so we can confirm voltage, frequency, communication band and any local approvals.

We cover the whole metering cycle: Supply of prepaid, smart and bulk meters for electricity, water, gas and heating/cooling Specification support: tell us the supply, pipe size and how you want to read the meters and we recommend the exact part numbers STS prepaid vending through UtilityPal Self-Vend, so tenants anywhere can buy tokens online Remote reading platforms for LoRaWAN, wireless M-Bus and RS485 meters Revenue management, reporting and tariff advice for property owners and managing agents Project supply for developments, estates, campuses and utilities Resellers, installers and system integrators can buy from us on trade terms. Email info@utilitypal.co.za for a trade account.

Unused products in their original, undamaged packaging can be returned for a refund or credit; please contact us first so we can issue a return reference. Products that have been installed, energised or programmed, and items imported to order, can only be returned if they are faulty. International return shipping for non-faulty goods is for the customer's account.

Each product page shows its lead time under the description: 1 - 3 Days: stocked in South Africa and ready to dispatch 8 - 10 Days: imported to order from the manufacturer (for example Engelmann, Ivy Metering and some Kamstrup lines) Longer lead times, where they apply, are stated on the product page or confirmed on your quote Lead times are working days from payment and exclude international transit, which we confirm on your quote (typically 3 to 10 working days by courier depending on destination).

First check that the meter number on the token matches the meter, and that the meter has power. If the token is still rejected, or the display shows an error or tamper message, email support@utilitypal.co.za with the meter number and a photo of the display. Most vending problems are resolved remotely the same day.

Through UtilityPal Self-Vend: the tenant enters the meter number, chooses an amount and pays online, and the token is issued immediately. Property owners receive their vending revenue and a monthly statement by EFT or international transfer as agreed. Ask us to set up Self-Vend for your property when you order the meters.

We stock and support established metering brands including Kamstrup, Engelmann, Accuenergy, Ivy Metering, Honeywell Elster and Siemens, alongside our own UtilityPal STS prepaid range and a selection of solar, battery and backup brands. Every product page carries the manufacturer datasheet so you can check specifications and approvals before you buy.

A heat meter measures thermal energy delivered by a heating or chilled-water circuit by combining flow measurement with a pair of temperature sensors. You need one wherever heating or cooling is shared and must be recovered fairly, such as central HVAC in offices, hotels and apartment blocks. Our Engelmann range covers compact ultrasonic meters up to DN50 and calculator-plus-flow-sensor combinations up to DN300.

International shipping is quoted per order based on destination, weight and dimensions, and we can ship by courier (DHL, FedEx, UPS or Aramex) or by air or sea freight for larger consignments. We are happy to ship on your own courier account or to your freight forwarder in South Africa.

For international orders we provide remote commissioning support to your electrician, plumber or integrator: wiring diagrams, configuration files, gateway setup and platform onboarding. On-site commissioning can be quoted for larger projects.

We ship worldwide from South Africa, with most of our international customers in Southern and East Africa, the Indian Ocean islands and the Middle East. Tell us your country when you enquire and we will confirm shipping options, transit time and any local approvals or frequency bands (for example LoRaWAN EU868 versus other regional plans) that apply to your order.

A prepaid meter requires credit to be loaded before it releases supply and is ideal for tenant cost recovery. A smart meter is read remotely and can be postpaid, prepaid or both, and gives you interval data, alarms and remote disconnect. Many modern meters, such as the Ivy Metering LoRaWAN range and Kamstrup OMNIPOWER, do both.

Our prepaid electricity meters are STS certified, and our billing-grade energy, water and heat meters carry MID and IEC class approvals as stated on each product page and datasheet. If your utility or regulator requires a specific approval, ask before ordering and we will confirm in writing.

Yes, and we would rather you ask than buy the wrong part. Email info@utilitypal.co.za with what you are metering, the supply size or pipe diameter, how many points, your country and how you want to read or bill them. We will come back with a recommendation and part numbers.

For orders, quotes and product questions email info@utilitypal.co.za. For support on meters, vending or an existing account email support@utilitypal.co.za. You can also use the WhatsApp, Chat or Get A Quote buttons on the site; we operate on South African business hours (GMT+2).

Yes. Any STS-compliant prepaid meter for electricity, water or gas can be migrated to UtilityPal vending with a key change. Email support@utilitypal.co.za with your meter numbers and current vendor and we will take you through the process.

Yes. For developments, estates, utilities and repeat orders we offer project pricing, staged deliveries and part-number schedules. Send your bill of quantities or meter schedule to info@utilitypal.co.za and we will return a quote, usually within one working day.

Yes. For LoRaWAN, wireless M-Bus, RS485 and cellular meters we configure the gateway, bring the meters onto the platform and set up daily readings, leak or tamper alarms and monthly reports. This is quoted per site depending on the number of meters and the communication used.

Many of our products group a model range into one listing with a dropdown for size, communication option or version. The exact manufacturer part number for each option is listed under Ordering Options in the description and is recorded on your order confirmation, so there is no ambiguity about what has been supplied.

Yes. We stock inverters, lithium batteries, panels and backup systems from established brands, and we can meter and bill solar generation at tenant level with bi-directional meters. See the Solar, Batteries & Backup section for the current range.